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How can I request a refund?

Learn how to request a refund from different platforms

Updated this week

Choose the platform you used to purchase the subscription then follow the guidance.

iOS - App Store

  1. Sign in to reportaproblem.apple.com.

  2. Tap or click "I'd like to", then choose "Request a refund".

    iPhone showing the Report a Problem website where you can request a refund. After you've chosen Request a refund, choose the reason why you're asking for the refund.

  3. Choose the reason why you want a refund, then choose Next.

  4. Choose the app, subscription or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

Further Information:

https://support.apple.com/en-gb/118223

Android - Google Play Store

  1. Go to play.google.com.

  2. At the top right, click your profile picture.

  3. Click Payments and subscriptions > Budget and order history.

  4. For the order that you want to return, click Report a problem.

  5. Select the option that describes your situation.

  6. Complete the form and note that you'd like a refund.

  7. Click Submit.

Further Information:

https://support.google.com/googleplay/answer/15574897

Web App

This payment method is managed by Stashcook so please make your enquiry using the below address:

[email protected]

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